Job Order #2081

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Posted Date: 6/1/2016
Job Category: Information Technology
Position Title: End User Support Generalist
Salary Range:
Location: Baltimore-Towson, Maryland, USA
Washington-Arlington-Alexandria, Virginia, USA
Desired Skills:
Description: End User Support Generalist - Mid Active Top Secret Newington, VA

Leidos has a career opening for an End User Support Generalist - Mid in Newington, Virginia. You will be responsible for providing mid-level end user support generalists who shall provide technical support to the end users of the system. This support may take various forms, including phone conversations, email messages, and in-person interaction. The mid-level Infrastructure Generalist will also be expected to provide supporting functions to the operations and maintenance of the SlipStream Infrastructure.

PRIMARY RESPONSIBILITIES:
Provide support to end users who call into the Slipstream number. This support should be focused on "first call" resolution, meaning that the generalist shall solve the end user's issue without escalation.
- Create and provide training materials on the usage of the system to end users both in groups and individually.
- Compile monthly metrics to produce to the government.
- Work with the operations engineers and application support engineers to support the operation and maintenance of all components of Slipstream environment.

Qualifications:
BASIC QUALIFICATIONS:
- Minimum Top Secret security clearance
- Bachelor's Degree in one of the following areas: Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Computer and Information Security, Computer Security, and/or Network Administration from an accredited university/college with three (3) years' experience or Master's Degree in Computer Science or related scientific/technical field with two (2) years' experience or PhD in Computer Science or related discipline with one (1) years' experience; or equivalent combination of training and experience.


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