Job Order #1310

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Posted Date: 9/5/2017
Job Category:
Position Title: Service Management Specialist
Salary Range: 65-70K
Location: Kansas City, Missouri, USA
Desired Skills:
Description: PCM is currently searching for a Service Management Specialist for a position in the Lee’s Summit, MO area. This position maintains the Change and Configuration Management program to increase system performance and reduce risk to projects, operations, and associated hardware and software. This position pays in the $45/hr. range and will convert to a fulltime salary up to $70,000.

Duties and Responsibilities

• Uses approved Configuration Management procedures to deliver systems to system environments.
• Coordinates and assists with plans for major system upgrades with project owners, and other stakeholders including Information Services staff and external vendors’ technical representatives.
• Administers Change Control Board in accordance with System Configuration Management and Data Management procedures.
• Implements and administers incident management procedures to insure proper problem escalation, handling and tracking.
• Documents and maintains databases of issues and solutions for ready reference regarding projects, production issues, software and hardware upgrades and installations.

Knowledge, Skills, and Abilities

• Requires two years of college (60 hours) Business, Information Systems or related field.
• Requires three years of configuration management/release management experience.
• Requires knowledge of current configuration management best practices and methodologies and experience administering the ServiceNow ITSM application suite.
• Additional years of qualifying work experience may be considered in lieu of education.
• Requires effective verbal and written communication skills to recommend technical processes, explain technical procedures, and negotiate resolution of work issues.

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