Job Order #1387

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Posted Date: 10/18/2018
Job Category:
Position Title: System / Application Analyst
Salary Range:
Location: Kansas City, Kansas, USA
Desired Skills:
Description: JOB SUMMARY:
PCM is currently searching for candidates for a Systems / Applications Analyst role in the Overland Park, KS area. The candidate will work with the organization to implement and maintain, CargoWise One, our client’s core business software supporting their global logistics customers. This job requires an individual to maintain a deep functional knowledge of the configuration and maintenance of CargoWise One and its integration with other key systems and our external customers. The candidate must be able to troubleshoot and resolve incidents and make business process recommendations, while navigating through a technical environment. Experience with SQL and XML is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Develop an understanding of the technology supporting CargoWise One to drive functionality that is in line with the underlying data structures, integration points, communication packages, user interfaces and application usability.
• Gather, document and present a clear project scope and user requirements from various functional areas in support of implementations and enhancements to meet the business needs.
• Lead or participate in business solution planning/design sessions to define a clear understanding of the business process and where technology can be applied.
• Contribute to the configuration and testing of the software application to meet the required business processes with little guidance.
• Provide technical assistance to operational questions from multiple business areas, utilizing knowledge database and documented support processes.
• Contribute to the enhancement and delivery of implementation and support processes to enhance service delivery.
• Articulate translation maps and integration processes containing XML, ANSI X12/EDI, delimited and other data types for software integration projects.
• Generate operational reports for business partners and external customers using SQL.
• Provide support on a 24x7 on-call rotation. Troubleshoot issues, find their root cause and take necessary corrective actions to resolve them.
• Ability to define and explain technical problems and solutions to a non-technical audience.
• Ability to build and foster effective relationships with business partners and external customers.
• Ability to work independently as well as part of a team.

MINIMUM REQUIREMENTS
• Bachelor’s Degree in Computer Science or equivalent
• 3+ years in a project implementation and support role
• 5+ years’ experience in Information Technology
• Experience with business analysis, and process design
• Experience with XML, SQL, Web services
• Understanding of communication protocols and general data exchange practices (FTP, AS2 and ANSI X12/EDI.)
• Strong analytical and problem-solving abilities
• Exceptional customer service attitude

PREFERRED REQUIREMENTS
• CargoWise One experience
• Experience with Transportation and/or Global Logistics


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