Job Order #1397

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Posted Date: 12/11/2018
Job Category:
Position Title: IT Solution Manager
Salary Range: $95,000 - $100,000
Location: Kansas City, Missouri, USA
Desired Skills:
Description: PCM is currently searching for an IT Solution Manager for a direct hire role in the Kansas City, MO area. In this role, you are the owner of a key IT solution within Business Intelligence, Customer Service, and Collaboration. Due to the interconnected nature of business and supporting IT applications, the solution(s) you will be in charge of may integrate with many other solution categories, requiring frequent collaboration with other solution managers and teams within the global IT organization. Additionally, you will work very closely with the company’s business functions and key stakeholders. To be a successful solution manager, you will develop considerable business expertise within your solution area, in order to be able to work hand in hand with functional management and key users. Your role will include significant elements of project management, product management, business analysis, implementation, and vendor and financial management for your solution category.

Primary Responsibilities/Essential Functions
• Impeccable end-to-end management of your solution(s), covering strategy and planning through to support.
• Creation and communication of overall vision and short- and medium-term strategy for your solution applications
• Manage budget, vendors, and internal functional and IT resources to effectively execute your solution strategy
• Manage and coordinate the analysis/design, development, technical documentation and implementation of solution applications and related projects
• Manage project and release scope, develop project plans & deliverables, detailed work plans, schedules, project estimates, resource plans and status reports
• Collaborates and effectively leads cross-functional teams with business unit leadership in developing project objectives, change requests and timelines
• Strong focus on customer centricity and the needs of the customer in application design and support
• Provide team reports to management and participate in decision-making process within the IT organization to guide your solution strategy
• Work with IT support team to coordinate the resolution of software issues and handle escalated service issues to maintain smooth ongoing operations of solution applications
• Serve as an authority on functional and technical issues in designated applications and business areas relevant to your solution
• Apply your experience and vision to create innovative solutions while simplifying and optimizing processes and operations
• Responsible for coordinating interaction between the IT Build team and other departments to ensure that issues affecting implementation projects are effectively resolved
• Identify risks and road blocks to the successful completion of the project and work with IT and Functional Management to resolve
• Define and maintain Service Level Agreements (SLA) with Functional management to ensure clear expectations timely issue resolution
• Effectively manage, and directly perform when necessary, business analysis tasks required for projects and other activities for your solution applications.

• 5+ years of strong technical, operational, or management experience
• Experience in participating in cross functional team in a matrix organization
• Experience establishing and maintaining effective working relationships with other business organizations and diverse groups of people
• Experience with functional and technical aspects of major enterprise business systems and related technologies
• Bachelor’s degree or higher, from an accredited 4-year college or university.

• Thorough understanding of planning, analysis, implementation, and testing techniques required to support medium-scale business operations systems
• Strong working knowledge/ experience in functional business areas, such as finance, accounting, information technology or business operations
• Ability to act in a consultative role to understand functional business processes and related information technology needs and to develop relevant solutions and delivery proposals
• Ability to effectively manage multiple assignments and priorities
• Demonstrated history of applying varied approaches to solve complex business support challenges of significance to the organization
• Advanced knowledge of standard business tools such as MS Office Suite (Word, Excel, etc.), Microsoft Project, Microsoft Visio
• Excellent verbal and written communication skills
• Able to work autonomously and with excellent time management skills
• Ability to work with others in a team environment is required
• Proficiency with the following systems: budget management, vendor management, project management, product management, business process analysis

Decision Making/Accountability
• Must interact with Business Process Owners, Functional Heads, and various teams on a global basis
• To be the owner of a solution without having control over all of the resources.
• Management of one or several IT solutions with a budget of $100k to $1M
• Problem solving is a core competency of this position. Problems faced will be varied, and include but are not limited to: adapting application functionality to changing business processes, finding solutions to technical limitations, overcoming resource and financial constraints on managed projects, setting and adapting solution strategy in context of regional and global business priorities, coordination limited IT resources across projects and solutions, and investigating functionality or performance issues with solution applications to ensure a high level of service to the business.
• Strategy will be set within the employees’ solution area, and for his or her relevant applications. While the Solution Manager will have ownership of this, there are always many considerations and impacting events which must be taken in account given the complex nature of the company’s business operations and the interconnected nature of applications and processes.
• The Solution Manager must be able to think creatively and approach problems from a variety of different viewpoints in order to achieve an effective solution.

Employee Supervision
• No direct reports; must manage IT team and Functional team resources on a project basis.

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