Job Order #1286

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Posted Date: 4/24/2017
Job Category:
Position Title: Associate Operations Analyst
Salary Range: $26.00
Location: Kansas City, Missouri, USA
Desired Skills:
Description: PCM is currently searching for an Associate Operations Analyst for a direct hire placement in the Lee’s Summit, MO area. This position will function at the front line, which is responsible for multiple technical platforms including security events, daily batch processing, backup logging, network and infrastructure monitoring, and other tasks as deemed by each respective department. Frequently works independently and is an action oriented decisive team member. As the first level responder, the Operations Analyst Associate is accountable for prioritizing and proactively handling all issues that come in, including, but not limited to, triaging, troubleshooting, and documenting the steps taken during the process.

Duties and Responsibilities
• Monitors, executes, and controls batch processing jobs and systems for efficient operation as well as timely operation of scheduled and non-scheduled processes, procedures and ad hoc activities.
• Responsible for Event\Request\Incident Management across multiple technical platforms (Server, Security, Batch Processing, Windows, Applications, etc.).
• Executes documented & standard maintenance, procedures, and administration as defined by technical teams.
• Prioritizes issues of varying severity, and effectively manages the resolution or escalation of all issues within accepted service level objectives.
• Completes and reviews daily required Operations shift reports, problem logs, and run requests with completeness utilizing standards and procedures.
• Communicates with global peers across Service & Incident Management, Information Security, Risk and Compliance, and Information Technology teams.
• Proactively stays current with technical skills via training and certifications.
• Performs other assigned jobs or projects as required or requested by Command Center management.

Knowledge, Skills, and Abilities
• Requires one year of relevant work experience in Enterprise IT or Technical Security, two years of college (60 Hours), and one qualifying certification (listed below) or must be obtained within 90 days of date of hire.
? Systems - VCP, LPIC, RHCE, MCSA, MCITP, MCDST, MCTS, Information Systems Analyst (ISA), CompTIA (Includes all current CompTIA Certifications)
? Security - CEH (Certified Ethical Hacker), SSCP (Systems Security Certified Practitioner), ECSA (EC-Council Certified Security Analyst), CompTIA Security+, CISSP (Certified Information Systems Security Professional), GSEC, (GIAC Security Essentials)
? Other Qualifying Certifications: ITIL, COBIT, PRINCE2, CAPM, PMP, CCNA
• A combination of qualifying work experience, college credits or technical certifications may be considered.
• Requires basic level knowledge of administering server operating systems (Windows and/or Linux), batch scheduling systems, Active Directory administration, TCP/IP networking (DNS, DHCP, PING), shared storage, virtualization, Splunk, virus and malware threats and other technical related incidents.
• Requires the utilization of current technical knowledge and analytical skills to assess, troubleshoot and triage batch processes, enterprise applications, operational health of servers, systems and components as well as security and infrastructure events.
• Requires highly effective interpersonal and communication skills both verbal and written.
• Requires individual with excellent customer service skills with the ability to work with a high degree of urgency and can manage competing priorities while working independently as well as within a team and skilled in problem-solving and troubleshooting
• Requires self-motivation, a willing to learn, and constantly looking for ways for professional growth to provide increasing individual value and contributions to the company.

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