Job Order #2054

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Posted Date: 2/27/2014
Job Category:
Position Title: Banker - Loan Collector - Junior
Salary Range: $10.00 - $13.44
Location: Milwaukee-Waukesha-West Allis, Wisconsin, USA
Desired Skills:
Name Level Experience Required
Contracts No
Credit No

Looking for junior candidates that are eager and have some collections experience in the past at other financial institutions or retail finance divisions.

Manager Notes:
This is a junior role
Looking for strong data entry
High call volume role
Must have prior loan collection experience, preferably in a financial institution
Must have general default experience

Summary: Responsible for locating and notifying customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.

Education/Experience: High School Diploma or equivalent required. Entry level to 2 years financial and/or customer service experience required.

Skills and Competencies: Verbal and written communication skills, customer service and negotiation skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Knowledge of legal and company policies, procedures and regulations as related to collections. Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.

Major Job Duties and Responsibilities: Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts. Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise. Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.

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