Job Order #3113

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Posted Date: 7/29/2019
Job Category:
Position Title: Practice Manager
Salary Range:
Location: Toronto, Ontario, Canada
Desired Skills:

The Practice Manager role is a pivotal position in the management team within Professional Services. The Practice Manager directly leads a team of consultants and ensures successful project delivery of the company’s product.

• Own a portfolio of customers and active projects, ensuring project resources deliver a world class customer experience throughout the services delivery
• Support the project teams by mitigating risks & handling escalations, plus ensuring project activities are delivered on time, on budget, and meet the customers’ success criteria
• Manage, coach and grow a team of 5-8 consultants through 1-on-1 guidance and providing regular feedback that will help them succeed
• Expand the footprint at existing customers by identifying and scoping out new services projects
• Lead and/or contribute to departmental initiatives that will help us scale the company by becoming more efficient and continually improving the customer experience
• Be accountable for the financial management and administration of all owned projects, ensuring change orders are created and contracted and that budget guidelines are being met.
• On occasion, actively participate in project activities including on-site discovery sessions, project status calls, and project resource planning and scheduling.

• Two or more (2+) years of experience managing people within the Software industry
• Six or more (6+) years of experience delivering client services
• Strong communication skills across all levels of an organization
• Ability to manage competing priorities and move quickly in a fast-paced environment

• Post-secondary education in Engineering, Computer Science, Accounting, Finance, or related discipline and/or equivalent experience
• Financial related designation such as CPA, CFA or MBA
• Knowledge of financial processes including applications such as budgeting, forecasting, financial consolidations, month-end close processes, and general reporting

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