Job Order #3774

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Posted Date: 8/7/2018
Job Category: Manufacturing/Production
Position Title: Field Service Technician - Quebec
Salary Range:
Location: Mississauga, Ontario, Canada
Desired Skills:
Description: Primary scope of position:
• Field Service Technicians are expected to provide customers with maintenance and repair assistance of CNC machine tools and automation systems on location or by telephone.
• They will establish and build exemplary communication and customer service relationships with customers and distributors.
• The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service.

Other tasks will include:
• Creating and updating documentation of technical information.
• Developing, preparing, generating, analyzing ongoing and special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with other Service Engineers.
• Providing assistance and training to other Service Engineers on the installation and maintenance of newer product lines.

Essential Job Functions:
• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• The requirements listed below are representative of the knowledge, skills, and abilities required.

Minimum Requirements:
• Good verbal and written communication skills with exceptional customer service orientation
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events
• Minimum of 50% travel in multi-province region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Education/ Experience:
• Two or four-year technical degree preferred in related field of study
• Three to five years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools and automation systems
• Experience working with Fanuc, Mitsubishi, Siemens CNC and/or robot automation are a plus


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