Job Order #3803

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Posted Date: 8/7/2018
Job Category: Manufacturing/Production
Position Title: Field Service Technician - Michigan
Salary Range:
Location: Detroit-Warren-Livonia, Michigan, USA
Desired Skills:
Description: We are looking for an experienced Field Service Engineer or Technician with relevant professional experience in support of CNC Turning and Milling Centers.

Key tasks and responsibilities: - education and training for the relevant product program

Implementation of maintenance and service tasks according to existing contractual obligations with the customer
Acceptance of error messages, fault analysis and elimination of errors on the machines (troubleshooting)
Analyze hardware and software errors, disturbances of fluid components as well as mechanical problems together with the departments of the machine manufacturer
Execution of upcoming adjustment and repair work
Exchange of modules
Checking and setting the machine geometry
Performing periodic maintenance work including preventive maintenance
Collaboration with the departments of the customer and their contract partners, if they are involved in the machine maintenance
Documentation of failures and data for verification of the technical availability
Preparation of reports and documentation
Review and transfer of proposals to improve machine availability
Ensuring availability of the required commissioning and communication technology (hardware and software equipment) as well as other measuring technology
Support the handling of spare parts between machine manufacturer and customer
Ensuring communication / support by remote maintenance
Cooperation with maintenance department of the customer
Provide technical support to maintenance staff customer
Preparation, coordination and implementation of commissioning work on new delivered machine tools
Preparation and execution of machine acceptance tests with representatives of customers
Implementation / support of training courses for customer service staff at all levels (focus on service-oriented support of our customers in Canada and the USA, also in Central and South America if needed)

Requirements : - several years of professional experience as Field Service Engineer or Technician for CNC-machines with SINUMERIK controllers. BS in Electrical Engineering.

Mechanical knowledge, electrotechnical and manufacturing background
Mother tongue English and / or French, available foreign language skills (preferred German and / or English)
Live in the Michigan area or willingness to relocation
Analytical, customer-oriented thinking and doing at all times
Conceptual strength
Competence, authority, team spirit
Interacting with customers, colleagues and others in a professional manner, and in doing so present a positive image of our company High mobility and willingness to travel


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